Responsible Gaming at he55

Our Commitment to Safe Play

he55 is Bangladesh's trusted online casino and sports betting platform, and we take responsible gaming seriously. We believe that a well-informed, in-control player enjoys a far better experience than one who is chasing losses or gambling beyond their means. That is why we have built a suite of player protection tools that are accessible at any time, free of charge, directly through your he55 account or by contacting our 24/7 support team.

Responsible gaming is not just a policy statement at he55 — it is a core part of how we operate. Every player on our platform has access to the same protection tools regardless of their account balance, betting history, or VIP status. We do not incentivise reckless play, and we do not offer bonuses that are designed to trap players in excessive wagering cycles. Our bonus terms are clear, fair, and set with player wellbeing in mind.

Player Protection Tools

he55 provides the following responsible gaming tools to all registered players. These features are designed to help you stay in control of your gambling activity at all times. To activate any of these tools, log in to your account or contact [email protected].

21+ Age Restriction Policy

The he55 platform is strictly for adults aged 21 and above. Gambling is not appropriate for, and is legally prohibited for, persons under the age of 21. Every player who registers on he55 is required to confirm that they meet this minimum age requirement during the registration process, and age verification may be required before any withdrawal is processed.

he55 uses industry-standard age verification procedures during account registration and as part of our KYC (Know Your Customer) process. Accounts found to belong to persons under 21 will be suspended immediately, all pending withdrawals will be cancelled, and any bonus funds will be forfeited. If you share a device with a minor, please ensure your he55 account is always logged out and protected with a strong, unique password.

Deposit Limits Explained

Deposit limits are one of the most effective ways to keep your gambling within a budget you are comfortable with. he55 allows you to set limits on how much money you can deposit into your account over a defined period. Once a deposit limit is in place, it cannot be increased immediately — any increase request is subject to a mandatory 7-day cooling-off period before it takes effect. Decreases take effect immediately.

• Daily deposit limit: the maximum total amount you can deposit in any rolling 24-hour period via bKash, Nagad, Rocket, Upay, or card.
• Weekly deposit limit: the maximum total amount you can deposit within any rolling 7-day period.
• Monthly deposit limit: the maximum total amount you can deposit within any rolling 30-day period.
• Once you reach your limit, further deposits are blocked until the period resets. You will receive a notification when you are approaching your set limit.

To set or adjust your deposit limits, contact he55 support at [email protected]. Our team will action your request within 1 business day. Remember: reducing your limit is instant, but increasing it requires a 7-day review period — this is intentional and is there to protect you.

Time-Out Feature

Sometimes you just need a break. The he55 time-out feature lets you temporarily suspend your account for a short period without permanently closing it. This is ideal if you feel you are playing too frequently or if you simply want to step away from gambling for a set number of days. Time-out periods available on he55 are:

• 24-hour time-out: your account is suspended until the same time the following day.
• 7-day time-out: your account is suspended for a full week, ideal for a short cooling-off period.
• 30-day time-out: your account is suspended for a full calendar month. Any active bonuses will be paused and resumed when the time-out ends.

During a time-out, you will not be able to log in, place bets, or make deposits. You may still contact he55 support and request a withdrawal of your existing balance. To request a time-out, email [email protected] with the subject line 'Time-Out Request' and your registered mobile number.

Self-Exclusion

Self-exclusion is for players who believe their gambling has become a serious problem and who want a firm, long-term barrier between themselves and the he55 platform. Unlike a time-out, a self-exclusion cannot be reversed once the minimum exclusion period has been confirmed. he55 takes self-exclusion requests extremely seriously — once activated, your account will be closed, your personal data will be removed from marketing lists, and any remaining bonus balances will be forfeited.

he55 offers the following self-exclusion durations. Once the request is submitted and confirmed, it cannot be reversed or shortened under any circumstances, even if you change your mind during the exclusion period:

• 6-month self-exclusion: minimum available period. Your account is closed for 6 months from the date of your request.
• 1-year self-exclusion: a full 12-month period of exclusion from all he55 services, including promotional communications.
• Permanent self-exclusion: indefinite closure of your account with no option to reopen. This is the most serious option and should only be chosen if you are certain you do not want to return to gambling.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following signs may indicate that gambling has stopped being recreational and has started to negatively affect your life. If you recognise several of these signs in yourself or someone close to you, please seek help without delay:

• ⚠️Gambling with money intended for essential expenses such as rent, food, utilities, or family needs.
• ⚠️Borrowing money from friends, family, or financial institutions specifically to fund gambling activity.
• ⚠️Feeling irritable, anxious, or restless when not gambling, or when trying to cut down on gambling.
• ⚠️Spending increasingly large amounts of time gambling, to the detriment of work, study, family life, or social relationships.
• ⚠️Chasing losses — continuing to gamble in an attempt to recover money already lost, often resulting in even larger losses.
• ⚠️Lying to family members or friends about the amount of time or money spent on gambling.
• ⚠️Feeling that gambling is the only way to experience excitement, escape stress, or feel a sense of control.

Recognising these signs is the first step. The next step is taking action. he55 support is available 24 hours a day, 7 days a week, and we will never judge you for asking for help. You can also speak to a trusted family member, a doctor, or a mental health professional. The earlier you seek help, the easier recovery tends to be.

Tips for Safe and Enjoyable Play

The vast majority of he55 players enjoy gambling as a form of entertainment without any negative consequences. Here are some straightforward habits that experienced responsible players tend to follow:

• Set a gambling budget before you start each session and stick to it, regardless of whether you are winning or losing.
• Treat any money you deposit as the cost of entertainment, just as you would a cinema ticket or a meal out — not as an investment you expect to profit from.
• Take regular breaks during play. Set a timer if you need to — stepping away briefly helps you stay clear-headed and in control.
• Never gamble under the influence of alcohol, drugs, extreme stress, or emotional distress. Your decision-making is impaired and you are more likely to make bets you will regret.
• Do not chase losses. If you have reached your budget for the session, stop — a loss is a loss, and trying to win it back rarely ends well.
• Balance gambling with other activities you enjoy. Gambling works best as one part of a full life, not the main focus of it.

Protecting Young People

If you share a smartphone, tablet, or computer with a child or young person, it is important to ensure they cannot access the he55 platform. Keep your he55 account credentials private and never save your password in a shared browser profile. Use your device's built-in screen time or parental controls to restrict access to gambling sites for younger users. In Bangladesh, family members often share devices — he55 encourages all players to take responsibility for preventing underage access in their household.

he55 uses technical measures to prevent access from accounts flagged for underage play, and we actively monitor for patterns of behaviour inconsistent with adult users. Accounts confirmed to belong to persons under 21 are closed permanently and their details are flagged to prevent re-registration.

Get Help – Contact he55 Support

If you feel that gambling is negatively affecting your life, your finances, your relationships, or your mental health, please do not wait. Reaching out is the right move. he55 support is available 24 hours a day, 7 days a week, and every request for help is treated with complete confidentiality and without judgement.