he55 Terms & Conditions – Please Read Before Playing

Introduction

he55 operates as an online casino and sports betting platform accessible via he55.bio. The platform provides access to casino games, live casino tables, sports betting markets, crash games, and related entertainment products. These Terms and Conditions apply to all features and services offered on the platform, including but not limited to account management, deposits, withdrawals, bonus claims, and participation in any game or betting event.

These Terms and Conditions are subject to change. The most current version will always be published at he55.bio/terms-conditions. Continued use of the platform following any update to these terms constitutes acceptance of the revised terms. Players are responsible for reviewing the Terms and Conditions periodically. he55 will make reasonable efforts to notify players of material changes via the platform or registered contact details.

Key Terms at a Glance

1. Eligibility

To be eligible to register and use the he55 platform, you must satisfy all of the following conditions at the time of registration and at all times while your account remains active:

• You are at least 21 years of age. This requirement is strictly enforced and applies regardless of the age of majority in your jurisdiction.
• You are accessing the platform voluntarily, for personal entertainment purposes, and not on behalf of any third party.
• You are not a current employee, contractor, affiliate, director, or close family member of an employee of he55 or any of its affiliated entities.
• You have not previously been excluded from he55 or had an account closed by he55 for breach of these Terms and Conditions.
• You are using funds that legitimately belong to you and you are not depositing on behalf of, or using funds provided by, any other individual.

he55 reserves the right to request documentary evidence to verify eligibility at any time. Players who cannot satisfy eligibility requirements will have their accounts suspended and any remaining balance returned to the source payment method, net of any bonus amounts that had not yet met wagering requirements.

2. Account Registration and Verification

Each player may hold only one registered account on he55. The creation of multiple accounts by the same individual is strictly prohibited and will result in the closure of all associated accounts and forfeiture of all balances, including any pending withdrawal requests. Account registration requires the provision of a valid Bangladesh mobile number, which will serve as your primary login identifier.

• All information provided at registration must be accurate and complete. Providing false, inaccurate, or misleading information is grounds for immediate account closure.
• Players are responsible for maintaining the security of their account credentials. he55 will never request your password via email, SMS, or social media.
• Any activity that occurs under your account credentials is your responsibility. Report suspected unauthorised access to he55 support immediately.
• he55 may require KYC (Know Your Customer) identity verification before processing withdrawal requests or awarding bonus credits above specified thresholds.

All he55 accounts are protected by 256-bit SSL encryption. Players are strongly advised to use a unique password not shared with other platforms, to enable OTP (one-time password) verification where available, and to log out of their account after each session, particularly when accessing he55 from a shared or public device.

3. Deposits and Withdrawals

he55 supports the following payment methods for Bangladesh players: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. All transactions are processed in Bangladeshi Taka (BDT). he55 does not charge any fees on deposits or withdrawals; however, your payment provider may apply its own transaction charges, for which he55 bears no responsibility.

• The minimum deposit amount is ৳100. There is no maximum single deposit limit unless otherwise specified for a particular payment method.
• Deposits must be made from a payment account registered in the same name as the he55 account. Third-party deposits are not permitted.
• Deposits are credited to your he55 balance in real time upon confirmed receipt from your payment provider. he55 is not responsible for delays caused by the payment provider's own processing times.
• he55 reserves the right to refuse or reverse any deposit that it reasonably suspects was made fraudulently, via a stolen payment instrument, or in breach of these Terms and Conditions.

• The minimum withdrawal amount is ৳500. Withdrawal requests are processed within 1–3 business hours during normal operating hours. Processing times may be extended during high-volume periods or when additional verification is required.
• Withdrawals can only be sent to the same payment method used for the most recent deposit, unless an alternative method is approved by he55 support following a KYC review.
• Bonus funds that have not met the applicable wagering requirement are not eligible for withdrawal. Only the real-money component of your balance (net of any uncleared bonus amount) may be withdrawn at any time.
• he55 reserves the right to delay or withhold a withdrawal pending completion of KYC verification. Players who are unable to complete KYC verification satisfactorily may have their withdrawal requests declined and their account balance returned to the original deposit source.

4. Bonuses and Promotions

he55 offers a welcome bonus to newly registered players and runs ongoing promotional campaigns including reload bonuses, free spins, and seasonal promotions tied to events such as Eid, Pohela Boishakh, and BPL cricket season. All bonuses and promotions are subject to the following general conditions, in addition to any specific terms attached to a given offer:

• All bonus amounts are subject to a wagering requirement before they may be converted to withdrawable funds. The specific rollover multiplier applicable to each bonus is stated in the individual offer terms.
• Bonuses may only be claimed once per player, per offer, unless the offer specifically states otherwise. Creating multiple accounts to claim the same bonus is a violation of these Terms and Conditions.
• Bonuses are non-transferable and have no cash value independent of the wagering requirement being met. Bonuses may not be exchanged for real money or transferred to another player's account.
• he55 reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice. Where a promotion has already been claimed, the terms in force at the time of the claim will continue to apply to that specific claim.
• Bonus abuse — including but not limited to coordinated wagering to exploit bonus terms, use of automated betting systems to complete wagering requirements artificially, or collusion between accounts — will result in the cancellation of all associated bonuses and may result in permanent account closure.

5. Gameplay and Betting Rules

All games available on he55 use certified random number generation (RNG) systems that have been independently verified to ensure fair and unbiased outcomes. Sports betting markets are governed by the specific rules applicable to each event type, which are available within the betting interface. Players are responsible for understanding the rules of any game or betting market before placing a wager.

• All bets are accepted subject to availability of the relevant market at the time the bet is placed. he55 reserves the right to decline or limit any bet at its absolute discretion without providing a reason.
• In the event of a technical error, system failure, or manifest error in odds or payout calculation, he55 reserves the right to void affected bets and refund stakes at its discretion.
• Cricket betting markets — including BPL, IPL, T20 World Cup, and international Bangladesh Tigers matches — are settled in accordance with the official result as declared by the relevant governing body (BCCI, ICC, BCB). Any dispute regarding settlement must be raised within 48 hours of the market being settled.
• Winnings from settled bets are credited to the player's account balance immediately upon settlement confirmation. Winnings derived from bets placed with bonus funds remain subject to the wagering requirement applicable to the original bonus.

Live in-play betting is available on selected events. he55 updates live odds in real time based on the progress of the event. It is the player's responsibility to ensure that bets are placed before the market is suspended. Bets placed after an event has concluded, or after a relevant event (such as a wicket or goal) has occurred but before the market has been updated to reflect it, may be voided at he55's discretion.

6. Responsible Gaming

he55 is committed to promoting responsible gaming and operates a range of player protection tools. All players are encouraged to use these tools to ensure that gaming remains an enjoyable, affordable form of entertainment. For players who feel that their gambling may be becoming a problem, he55 provides the following self-management options, all of which may be activated by contacting he55 support at [email protected]:

• Deposit Limit: Set a maximum daily, weekly, or monthly deposit amount to control overall spending on the platform.
• Loss Limit: Set a cap on losses over a defined period. Once the limit is reached, no further bets or wagers may be placed until the limit period resets.
• Time-Out: Request a temporary account suspension of 24 hours, 7 days, or 30 days. During a time-out, the account will be inaccessible and no deposits, bets, or bonus claims may be made.
• Self-Exclusion: Request a longer-term or permanent account closure. Self-exclusion requests are processed within 24 hours and cannot be reversed for the duration of the exclusion period. Players seeking self-exclusion for problem gambling reasons are encouraged to also contact national support resources.

Gambling should never be viewed as a means of generating income or recovering previous losses. If you believe you may have a gambling problem, we strongly encourage you to seek help. Contact he55 support at [email protected] and request immediate self-exclusion. Please play responsibly at all times.

7. Prohibited Conduct

The following actions are strictly prohibited on the he55 platform. Any player found to be engaging in prohibited conduct will have their account suspended immediately, all pending withdrawals held, and the matter may be referred to relevant authorities where applicable:

• Registering more than one account, whether under the same identity or a different identity, for the purpose of claiming multiple welcome bonuses or otherwise circumventing platform restrictions.
• Using any software, bot, script, or automated system to place bets, complete wagering requirements, or interact with the platform in a way not available through the standard user interface.
• Colluding with other players to fix or manipulate the outcome of any game or sporting event, or to exploit bonus terms through coordinated play.
• Depositing funds obtained through fraudulent means, including use of stolen payment credentials, unauthorised use of another person's payment account, or proceeds of money laundering.
• Providing false identity information during registration or KYC verification, including but not limited to providing documents belonging to another person or submitting altered documents.
• Any attempt to hack, reverse-engineer, or disrupt the he55 platform, its servers, or any third-party game or software provider integrated into the platform.

8. Account Suspension and Closure

he55 reserves the right to suspend, restrict, or permanently close any player account at any time, with or without prior notice, if he55 determines or reasonably suspects that any of the following circumstances apply:

• The player has breached any provision of these Terms and Conditions, including but not limited to eligibility requirements, prohibited conduct rules, or bonus abuse.
• The account shows patterns of activity consistent with fraud, money laundering, collusion, or other illegal conduct.
• The player has requested self-exclusion or a permanent account closure under the Responsible Gaming provisions above.
• he55 is required to suspend or close the account to comply with any applicable law, regulation, court order, or instruction from a competent authority.

9. Limitation of Liability

To the fullest extent permitted by applicable law, he55 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the he55 platform, including but not limited to losses arising from: technical failures, service interruptions, delays in processing deposits or withdrawals, errors in game or betting software, reliance on any information published on the platform, or any action taken by he55 in the exercise of its rights under these Terms and Conditions.

he55 makes no warranty, express or implied, regarding the uninterrupted availability of the platform, the accuracy of any odds or game outcome information displayed, or the fitness of the platform for any particular purpose. Players use the platform entirely at their own risk and are solely responsible for any financial losses incurred through gameplay or betting.

10. Changes to These Terms

he55 reserves the right to amend, update, or replace these Terms and Conditions at any time. The revised Terms and Conditions will be published at he55.bio/terms-conditions with an updated effective date. Where changes are material, he55 will make reasonable efforts to notify registered players via the platform interface or registered contact details prior to the changes taking effect. Continued use of the platform after the effective date of any revision constitutes acceptance of the revised Terms and Conditions. If you do not agree to any revised terms, you must stop using the platform and may request account closure by contacting [email protected].

11. Governing Law and Disputes

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws applicable to online gaming and electronic commerce in the jurisdiction in which he55 operates. In the event of any dispute between a player and he55 regarding the interpretation or application of these Terms and Conditions, the player should contact he55 support at [email protected] in the first instance. he55 commits to investigating and responding to all complaints within 10 business days of receipt. Where a dispute cannot be resolved directly, he55 will direct the player to the appropriate dispute resolution process.

12. Contact Information

If you have any questions about these Terms and Conditions, wish to make a complaint, or need to contact he55 for any account-related matter, please reach us via email. Our support team is available 24/7 and aims to respond to all queries within 24 hours Bangladesh Standard Time (BST, UTC+6).